On the Phone

Frequently Asked Questions

 

Q. Is food available?
A.
 
Yes, a Breakfast Basket filled with tasty options is available for $8 per person from 7:30AM to 10:30AM for each day of your visit. Sample basket items includes: bakery goods, hard boiled eggs, yogurt, nuts and fruit, orange juice, hot chocolate, and coffee. Notify a Host when you make your reservation to include this option for your stay.

 

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Q. How do I cancel my reservation?
A.
Depending on the type of reservation, you will either be able to cancel the reservation online or you will need to call the Ranch for assistance.

Return to the place you made the reservation online and check for the options to modify/cancel the reservation. If you need assistance with this, call (520) 432-3866.

Please note that a cancelation fee may apply.


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Q. How do I update or modify a reservation?
A.
Depending on the type of reservation, you may be able to update or modify your reservation online.

Return to the place you made the reservation online and check for the options to modify/cancel the reservation. If you need assistance with this, call (520) 432-3866.

 

Please note that a change fee may apply.

 

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Q. What are the check-in and check-out times?
A.
The check-in time is after 3:00 pm on the day of your arrival. Check out is by 11:00 am on your last day. You will be greeted by one of our Hosts when you arrive who will show you to your room. Late check out may be available. Additional fees may apply.

 

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Q. Where can I find my reservation confirmation number?
A.
When you make a new reservation online, you will see your confirmation number on both the online confirmation page and your confirmation email. If you make your reservation over the phone, your booking agent will verbally provide you with a confirmation number—you may also receive a confirmation email with the confirmation number. Please keep your confirmation number for reference.

 

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Q. What accommodations exist for Guests with disabilities?
A.
Mile High Ranch provides accommodations for Guests with mobility disabilities.

Some examples of accommodations that we offer include wheelchair-accessible guest rooms and gardens. Note that roads and pathways are generally gravel.

 

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Q. What if I arrive prior to my check-in time?
A.
First, ask a Host if early check-in is available. If it’s not, feel free to relax in the gardens or explore the Ranch.

 

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Q. How does Mile High Ranch work to help the environment?
A.
Environmentality is an attitude and a commitment to our environment, where we actively seek ways to be friendlier to our planet. We're committed to making smart choices now to preserve our world for the future. We encourage environmental awareness among our crew members, our guests and our community.   Read More

 

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Q. Does Mile High Ranch offer special offers or discounts for veterans?
A. As a member of the U.S. military, you can enjoy great rates at Mile High Ranch. Check the Specials Offers Page for details.

 

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Q. Is my room assigned when I make my reservation?
A.
Typically, yes. However sometimes circumstance outside of our control may result in a change in your room selection. In these instances, we work to find a comparable accommodation.

 

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Q. What do I need to provide for identification purposes when I arrive at Mile High Ranch?
A.
Upon arrival you must provide a valid form of ID.

Valid forms of identification:

  • U.S. state driver’s license (includes U.S. territories*)

  • U.S. state ID (includes U.S. territories*)

  • U.S. military ID

  • Original passport

  • Copy of passport (either on paper or captured on a mobile device), along with a government-issued photo ID** that can verify the person and birth date shown on the copy

  • NEXUS card issued by U.S. Customs and Border Patrol (Canadian Guests only)

 

All Guests visiting from outside of the United States are required to present both a valid passport as well as another form of government-issued photo ID from their country of origin.

*U.S. territories include Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands and American Samoa.

**Foreign driver’s licenses or ID cards are not acceptable by themselves.

 

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Q. Are Guests permitted to use firearms, ammunition or weapons at Mile High Ranch?
A.
 Guests are not permitted to carry or use firearms, ammunition, knives or weapons of any kind anywhere on property. Please keep these locked and out of sight in your car.

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Q. Is the ranch noisy?

A. Quiet Hours are 10pm to 7am, and all guests are required to keep noise and conversations at a low level during this time period. Our Hosts will promote these quiet hours and enforce respectful behavior.

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Q. How long can I stay at the ranch?

A. Guests are welcome to stay up to 29 days per visitand we hope to see you often!

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Q. What benefits do I receive with my reservation?
A.
Access to all of the ranch amenities, WiFi, free parking, and continental breakfast for all guest rooms and glamping tents).

 

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Q. I am not a United States citizen. Do I need to present a passport or photo ID when I check in?
A.
A valid passport or photo ID may be requested upon arrival. If you have questions about our identification requirements, please call (520) 432-3866.

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Q. What payment types are accepted?
A.
You can pay lodging, meals and all purchases with MasterCard, Visa, American Express, Discover Card, and cash (USD).

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Q. What areas of the ranch permit smoking?
A.
Mile High Ranch and property is completely smoke free (including vaping/e-cigarettes). Guests who wish to smoke are encouraged to do so on a nice walk in surrounding neighborhoods.   Read More

 

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Q. How is the Mile High Ranch's smoke-free policy enforced?
A.
To cover the costs of cleaning and restoring a guest room or glamping tent to a smoke-free condition, a US $150 to US $500 recovery fee (based on the room/site type) will be charged to Guests who smoke in any building or guest room. Our Hosts are happy to direct you to nearby locations where you may smoke.