Guest Services

  1. First Aid

  2. Lost & Found

  3. Laundry

  4. Pet Policy

  5. Wireless Internet Access (Wi-Fi)

  6. Celebration Cakes

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1. First Aid

Ranch Services

Your well-being is our top priority. If you feel ill or find that you require medical assistance, please contact one of our Hosts or call 911. For minor issues, check with a host who can access our First Aid Kit.

Personal Medications

You can store medications that require refrigeration in your guest room refrigerator. For your safety and the safety of our other guests and Hosts, please bring appropriate containers for the safe disposal of hypodermic needles if you use them for your medications.

 

Offsite Urgent Care

Copper Queen Community Hospital

24 hour emergency services

101 Cole Ave, Bisbee, AZ 85603

(520) 432-5383

 

Emergencies

For all emergencies, dial 911 from any phone. 

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2. Lost & Found

Did you lose an item during your visit to Mile High Ranch? Please contact us immediately. We recognize that your item is important to you and will reach out if we believe we have found it—or need more information. If found, we will gladly ship it to you at cost. We keep all unclaimed items in a secure area for 30 days.

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3. Laundry Service

Is it time to get rid of signs of the dusty trail?

SELF SERVICE: Our laundry room is available to guests when not already in use for cleaning guest room linens. Please check with your hosts who will coordinate with you and provide you with any needed laundry soap, softener, or dryer sheets. Laundry room includes: wash basin, ironing board and iron, and folding table. Price per load is just $5.00 (total for wash, dry and laundry products).

 

VALET LAUNDRY SERVICE: Too busy to do it yourself? Our Wash & Fold Laundering Service costs $2.00 per shirt, blouse or shorts, $2.50 per pair of pants or dresses, and small items like underwear and a pair of socks are $1.00. Minimum $10 per order. To have your things back by the end of the day (6:00 pm), they must be available for pick up before noon. We can provide you with a laundry bag. Call us at 520-432-3866 to arrange this service.

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4. Pet Policy

Mile High Ranch welcomes up to two dogs no more than 60 pounds each for an additional fee of $15 for each dog per night (up to $60 max). Other kinds of pets are not accepted.

Dogs must be accompanied by guests age 12 and over and must remain on a leash (max. 6’) and under your control at all times. Disruptive or aggressive animals must be removed from the premises immediately. Animals, including service animals, must be kept inside your vehicle or a carrier when not under your control—this includes within guest rooms. Owners must clean up after their animals. There are receptacles to deposit pet waste around the ranch. Please help us keep our rooms clean by not allowing pets on beds or furniture. Additional fees will apply if pets cause any damage or major cleaning is needed.

Guests with pets will be asked to sign this pet policy form when they arrive, or alternatively, you are welcome to bring a signed copy for management when you arrive.

PET POLICY FORM

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5. Wireless Internet Access (WiFi)

Be sure to make the most of complimentary wireless Internet access (WiFi).

To access complimentary WiFi, simply select the Mile High Ranch's network from a WiFi enabled device. Then, you’ll be able to browse the Internet, read email, access instant messaging, and share memories from your vacation to make the most of your visit! Access information is posted in each guest room.

International Guests

Stay connected while travelling internationally and cut out expensive data roaming costs by taking advantage of complimentary WiFi.

To avoid incurring data roaming charges, just deactivate data roaming in the settings area of your mobile device. For additional options—including purchasing a data roaming plan or other travel data package—please contact your network provider.

Please note: using complimentary WiFi will not keep you from avoiding any calls, SMS or MMS roaming costs as these are not related to your device’s use of data.

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6. Celebration Cakes
Guests staying at Mile High Ranch can enjoy sweet treats delivered to them for in-room celebrations. Imagine how delighted your friend or family member will be when they see they've received such a special surprise!

Pre-Order Specialty Cakes

Enhance any special occasion by placing an advance order for a decadent creation.

  • Flavors: Choice of chocolate or white.

  • Decoration Options: Fresh berries, shaved chocolate, ganache, chopped nuts, whipped cream frosting.

  • Size: 2 layer mini cake feeds 2 Guests. 3 layer standard cake feeds 8-10 Guests.

  • Price: $12 for mini cake, $36 for standard cake, plus tax.

To place an order for cakes, call (520) 432-3866 or stop by the Office and speak with one of our Hosts at least 48 hours in advance.

 
 
 
 
 
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